e-LEARNING
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Beyond the Office Walls: Excelling in the World of Remote Work
Problem: Immigrant and refugee new employees are qualified for jobs, but needing certain core skills for navigating remote work.
Solution: A course on working remotely, with strategies for self-management, time management, and communication.
Highlights: Branching scenarios, story integration, accordions, tab interactions, and scenario-based questions in a final evaluation.
Tools: Articulate Storyline 360, Vyond, Canva, Revoicer
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Writing in Plain Language
Problem: Unclear written communication within the company and with customers slowed collaboration and resolution of customer issues.
Solution: A course in Plain Language ensured all employees had the ability to communicate more clearly and concisely.
Highlights: A variety of triggers and interactions used including flip cards, accordion, tab interaction, drag-and-drop, knowledge checks and a final evaluation.
Tools: Articulate Storyline 360
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How to Care For Your Records
Problem: Customers at a record store had many of the same questions about caring for their records.
Solution: To save employee time and increase customer confidence, this Rise course was made available on the record store website.
Highlights: A variety of interactions including flip cards, click-to-reveal, carousel, matching and knowledge check questions.
Tools: Articulate Rise 360; Canva; Midjourney